{"id":2748,"date":"2019-11-21T22:46:40","date_gmt":"2019-11-21T22:46:40","guid":{"rendered":"http:\/\/nwtombud.ca\/?page_id=2748"},"modified":"2024-02-07T06:50:56","modified_gmt":"2024-02-07T13:50:56","slug":"a-propos","status":"publish","type":"page","link":"https:\/\/nwtombud.ca\/fr\/a-propos\/","title":{"rendered":"\u00c0 propos"},"content":{"rendered":"\n<p>Le mandat\ndu protecteur du citoyen consiste \u00e0 examiner les iniquit\u00e9s administratives au\nsein des administrations publiques territoriales et \u00e0 tenter d\u2019y trouver une\nsolution. Il consiste \u00e9galement \u00e0 informer le public au sujet des principes de\nl\u2019\u00e9quit\u00e9 administrative et du r\u00f4le du protecteur du citoyen.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Caract\u00e9ristiques\ndu Bureau&nbsp;:<\/h2>\n\n\n\n<p><em>Il est ind\u00e9pendant.<\/em> Le protecteur du citoyen est nomm\u00e9 par\nl\u2019Assembl\u00e9e l\u00e9gislative, mais le travail de notre bureau est ind\u00e9pendant de\ncelui du gouvernement et des d\u00e9put\u00e9s.<\/p>\n\n\n\n<p><em>Il est impartial<\/em>. Il ne prend pas parti. Nous ne prenons pas la\nd\u00e9fense des plaignants ou des administrations publiques. Notre r\u00f4le est de\nd\u00e9fendre l\u2019\u00e9quit\u00e9.<\/p>\n\n\n\n<p><em>Il constitue un dernier recours.<\/em> Avant d\u2019accepter une plainte, nous\ndemandons habituellement que le plaignant essaie de r\u00e9gler son diff\u00e9rend\ndirectement avec l\u2019administration publique ou qu\u2019il utilise les processus\nd\u2019examen ou d\u2019appel disponibles.<\/p>\n\n\n\n<p><em>Ses services sont confidentiels. <\/em>Les enqu\u00eates sont men\u00e9es en priv\u00e9,\net le Bureau a une obligation de confidentialit\u00e9. Nous ne pouvons pas \u00eatre\noblig\u00e9s de fournir des preuves dans d\u2019autres proc\u00e9dures en ce qui concerne\nl\u2019information dont nous disposons en lien avec notre travail pour le Bureau.\nDes statistiques et des exemples de plaintes caviard\u00e9s peuvent \u00eatre publi\u00e9s\ndans les rapports annuels.<\/p>\n\n\n\n<p><em>Ses services sont gratuits.<\/em> Nous ne facturons pas de frais aux plaignants.<\/p>\n\n\n\n<div class=\"gb-grid-wrapper gb-grid-wrapper-c5fe0db7 gb-query-loop-wrapper\">\n<div class=\"gb-grid-column gb-grid-column-c150ac2b gb-query-loop-item post-2753 page type-page status-publish\"><div class=\"gb-container gb-container-c150ac2b\">\n<p class=\"gb-headline gb-headline-7f376e5e gb-headline-text\"><a href=\"https:\/\/nwtombud.ca\/fr\/a-propos\/la-protectrice-du-citoyen\/\">La protectrice du citoyen<\/a><\/p>\n<\/div><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Le mandat du protecteur du citoyen consiste \u00e0 examiner les iniquit\u00e9s administratives au sein des administrations publiques territoriales et \u00e0 tenter d\u2019y trouver une solution. Il consiste \u00e9galement \u00e0 informer le public au sujet des principes de l\u2019\u00e9quit\u00e9 administrative et du r\u00f4le du protecteur du citoyen. Caract\u00e9ristiques du Bureau&nbsp;: Il est ind\u00e9pendant. Le protecteur du &#8230; <a title=\"\u00c0 propos\" class=\"read-more\" href=\"https:\/\/nwtombud.ca\/fr\/a-propos\/\" aria-label=\"Read more about \u00c0 propos\">Read more<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"generate_page_header":"","footnotes":""},"class_list":["post-2748","page","type-page","status-publish"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\u00c0 propos - Bureau du protecteur du citoyen des Territoires du nord-ouest<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/nwtombud.ca\/fr\/a-propos\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u00c0 propos - Bureau du protecteur du citoyen des Territoires du nord-ouest\" \/>\n<meta property=\"og:description\" content=\"Le mandat du protecteur du citoyen consiste \u00e0 examiner les iniquit\u00e9s administratives au sein des administrations publiques territoriales et \u00e0 tenter d\u2019y trouver une solution. Il consiste \u00e9galement \u00e0 informer le public au sujet des principes de l\u2019\u00e9quit\u00e9 administrative et du r\u00f4le du protecteur du citoyen. Caract\u00e9ristiques du Bureau&nbsp;: Il est ind\u00e9pendant. Le protecteur du ... 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Il s\u2019agit d\u2019un bureau ind\u00e9pendant qui d\u00e9fend l\u2019\u00e9quit\u00e9 au sein de l\u2019administration et des services gouvernementaux aux TNO. Il re\u00e7oit les plaintes de citoyens qui estiment avoir \u00e9t\u00e9 trait\u00e9s de fa\u00e7on injuste par les organismes territoriaux et m\u00e8ne des enqu\u00eates sur ces\u2026","rel":"","context":"Similar post","block_context":{"text":"Similar post","link":""},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":2692,"url":"https:\/\/nwtombud.ca\/fr\/que-se-passe-t-il-lorsque-je-communique-avec-le-protecteur-du-citoyen\/","url_meta":{"origin":2748,"position":1},"title":"Que se passe-t-il lorsque je communique avec le protecteur du citoyen?","author":"admin","date":"November 20, 2019","format":false,"excerpt":"Notre approcheDownload Voici ce qui se produit lorsque vous portez votre probl\u00e8me \u00e0 l\u2019attention du Bureau du protecteur du citoyen\u00a0: Nous \u00e9coutons (si vous nous appelez) ou nous lisons les renseignements que vous nous avez envoy\u00e9s. Ensuite, en fonction de ce que vous nous dites, nous pouvons\u00a0: vous donner de\u2026","rel":"","context":"Similar post","block_context":{"text":"Similar post","link":""},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":2785,"url":"https:\/\/nwtombud.ca\/fr\/ressources\/informations-pour-les-autorites\/","url_meta":{"origin":2748,"position":2},"title":"Informations pour les autorit\u00e9s","author":"admin","date":"November 26, 2019","format":false,"excerpt":"Lorsque le bureau de la protectrice du citoyen communique avec votre organisme au sujet d\u2019une plainte, nous cherchons \u00e0\u00a0: comprendre, du point de vue de votre organisme, ce qui s\u2019est pass\u00e9 dans la situation qui fait l\u2019objet d\u2019une plainte; obtenir toutes les politiques et proc\u00e9dures applicables, ainsi que les dossiers\u2026","rel":"","context":"Similar post","block_context":{"text":"Similar post","link":""},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":2717,"url":"https:\/\/nwtombud.ca\/fr\/a-propos-de-lequite-administrative\/","url_meta":{"origin":2748,"position":3},"title":"L\u2019\u00e9quit\u00e9 administrative","author":"admin","date":"November 20, 2019","format":false,"excerpt":"Chaque jour, les organismes gouvernementaux prennent des mesures et des d\u00e9cisions qui influencent la vie des gens. L\u2019\u00e9quit\u00e9 administrative est une norme de conduite que les organismes gouvernementaux d\u2019une soci\u00e9t\u00e9 d\u00e9mocratique sont tenus d\u2019adopter. On s\u2019attend \u00e0 ce que les organismes gouvernementaux traitent les gens de fa\u00e7on \u00e9quitable et raisonnable.\u2026","rel":"","context":"Similar post","block_context":{"text":"Similar post","link":""},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/nwtombud.ca\/wp-content\/uploads\/2019\/11\/fairness-triangle-fr.png?resize=350%2C200&ssl=1","width":350,"height":200},"classes":[]},{"id":2731,"url":"https:\/\/nwtombud.ca\/fr\/comment-porter-plainte\/","url_meta":{"origin":2748,"position":4},"title":"Comment porter plainte","author":"admin","date":"November 21, 2019","format":false,"excerpt":"Avant de communiquer avec nous\u2026 Il est souvent possible de r\u00e9gler un malentendu ou une divergence d\u2019opinions en prenant le temps de discuter avec l\u2019autre partie et de l\u2019\u00e9couter. L\u2019organisme ne saura pas qu\u2019il y a un probl\u00e8me si vous ne lui en parlez pas. 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