Before contacting the Office of the Ombud
A misunderstanding or difference of opinion can often be resolved by taking the time to talk and listen to the other side. The organization won’t know there is a problem unless you tell them. Before you contact us, tell the organization about your concern and give them a chance to fix it. Remember to:
- Explain your concern clearly
- Treat people respectfully and courteously, and listen carefully to them
- Ask if you can speak with a supervisor or manager about your concern
- Ask how and why a decision was made or an action was taken
- Ask if there is a review or appeal available – if there is, try it
- Ask how they will deal with your concern, and when you can expect an answer
- Write down the names of people you speak with, when you spoke with them, and what they said
- Ask questions if you do not understand what is being said
- Keep copies of letters, emails and other documents
You can find more tips on how to solve a problem with a government organization here.
If you still feel you were treated unfairly after taking these steps, please contact the Office of the Ombud.
How to make a complaint to the Office of the Ombud
You can make a complaint by phone, letter, fax, email, or in-person:
Phone: 1-844-686-6283 (toll-free) or 874-6623 (in Hay River)
Mail: PO Box 4297, Hay River NT, X0E 1G5
If you wish to make a complaint in person, it is best to call ahead for an appointment to make sure someone will be available to speak with you. Our office is located at: 6 Courtoreille Street, Suite 5 in Hay River (across the hall from the Back Eddy Restaurant).
For written complaints, please use our complaints form.
Here is the information we will need:
- Your full name, and how and when we can best contact you
- The name of the territorial government organization you are complaining about
- What happened and when
- Why you think it is unfair or wrong
- What you have done to try to fix the problem
- What you would like to happen to fix the problem
- Copies of any relevant documents, such as letters or emails between you and the organization about the problem, and any decisions the organization has sent you