The Office of the Ombud is pleased to offer territorial public servants an in-depth training course on administrative fairness. Our one day, in-person “Working Together for Fairness” workshop provides an introduction to the Ombud office and our process, the specialized art of administrative fairness and the Fairness Triangle which includes: Fair Process, Fair Service and Fair Decisions. Topics in the course include: unconscious bias, discretion, and legitimate expectations. It also provides a brief introduction to trauma informed service, cultural safety and de-escalation techniques.

The course can be adapted for department specific work groups and can be tailored to frontline staff, supervisors or senior management.

For further information on upcoming courses or to request a course please email: